Return & Refund Policy

Return & Refund Policy
We want you to love your lighting. If you are not completely satisfied with your purchase, we offer a 14-day return policy. You have 14 days from the date you receive your item to request a return.

Eligibility for Returns
To qualify for a return:

Items must be in the same condition as received—unused, uninstalled, with all tags attached, and in the original packaging.

Please include your receipt or proof of purchase.

How to Start a Return
To begin a return, please email us at olumelight@gmail.com.
Once your return is approved, we will provide you with a return shipping label and instructions for sending your item back. Please do not send any items without contacting us first, as unauthorized returns cannot be accepted.

If you have any questions about returns, please reach out to us at olumelight@gmail.com.

Damages and Issues
Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong product, contact us immediately so we can make things right for you.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including:

Custom or personalized lighting

Sale items or gift cards

Items that have been installed, used, or are not in their original packaging

If you have any questions about your specific item, please contact us before making a return request.

Exchanges
If you wish to exchange an item, the fastest way is to complete your return first. Once your return is accepted, you can make a new purchase for the item you want.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without needing to provide a justification. All items must be unused, in original condition and packaging, with proof of purchase.

Refunds
Once we have received and inspected your return, we will notify you about the approval status.
If approved, your refund will be processed to your original payment method within 10 business days.
Please note, your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at olumelight@gmail.com.

Olume Light – making your home brighter, one light at a time.