Shipping Policy

Shipping Policy
Order Processing
At Olume Light, each product is sourced carefully from trusted artisans and reputable manufacturers across Asia, known worldwide for exceptional lighting craftsmanship. Please allow us 2–5 business days to prepare your order and ensure it is carefully packaged.

Shipping Times
We ship our products directly from our selected partners in Asia, allowing us to provide beautiful, high-quality lighting at the best possible value. Typical shipping times are as follows:

United States: Approximately 7–20 business days

Canada, Australia, UK & Europe: Approximately 10–20 business days

Other Regions: Approximately 12–25 business days

These estimates account for standard transit and customs procedures. Delivery times may occasionally vary due to customs processing or postal service delays.

Shipping Costs
Enjoy free standard worldwide shipping on every order. If you prefer faster delivery, expedited shipping options are available at checkout for an additional fee.

Tracking Information
When your order ships, you'll receive tracking details to monitor its progress from our Asian warehouses to your home. Please note, due to logistics within Asia, you might occasionally notice that your tracking number or shipping carrier information changes or updates to reflect local Asian delivery services—this is completely normal and ensures a smooth delivery process.

Customs, Duties & Taxes
Customers are responsible for any customs duties, import taxes, or fees charged by local authorities. Please verify your local regulations if you have concerns.

Lost or Damaged Packages
Should your package become lost or arrive damaged, contact us immediately at olumelight@gmail.com. Your satisfaction is our top priority, and we’ll promptly assist you.

At Olume Light, we connect you directly with beautifully crafted lighting from Asia’s finest workshops. We appreciate your understanding regarding our international logistics process and thank you for choosing us to illuminate your space.